FAQ'S
Do you accept refunds, returns, or exchanges?
We do not offer refunds. Returns are accepted for store credit or exchange only, subject to the following terms:
You must email info@valulavintage.co.uk within 7 days of receiving your order to request a return or exchange. Returns will not be accepted without prior contact.
Items must be returned in their original, unworn condition, ideally in the original packaging.
You are responsible for the return shipping cost, and it must be sent using a tracked service. If an item is returned without tracking and gets lost, we cannot issue store credit or exchange.
Once the item is received and inspected, you’ll be issued store credit (excluding original shipping fees) or offered an exchange if available.
Order cancellations for immediate refunds are not accepted.
Do you ship worldwide?
Yes, we ship internationally from the UK!
Please note that delivery times can vary depending on your location and whether your parcel is delayed at customs. International orders may take several weeks to arrive, so please keep this in mind when ordering.
How much does shipping cost?
UK Tracked 48: £2.99
UK Tracked 24: £4.99
Europe Tracked: £14
International Tracked (including US): £18
How long will shipping take?
We aim to process all orders within 3 working days.
UK orders are shipped via Royal Mail Tracked 48, which typically takes 2-3 working days, though delays (e.g. postal strikes) can occasionally extend this.
Royal Mail aims to deliver international orders within 7 days, but bear in mind that customs and other factors may affect this estimate.
USA Shipping & Tariffs – FAQ
Why has shipping to the US changed?
From August 29, 2025, the United States has changed its import rules.
Before, parcels worth under $800 could be sent to the US without any extra charges. This was called the de minimis exemption. Unfortunately, this exemption has now been removed.
This means:
- Every parcel sent to the US must now go through customs.
- Customs duties and taxes now apply to all orders, regardless of value.
How does this affect your order with us?
To make things easier for our US customers, we’ve updated our checkout system so that:
- All duties and taxes are paid upfront at checkout.
- When we ship your parcel with Royal Mail, customs fees are already covered, so your parcel clears smoothly without surprise charges on arrival.
- This means you won’t be asked to pay extra by the courier before your order is delivered.
What this means for you
- No unexpected customs bills.
- A simpler, all-in price at checkout.
- Faster and smoother delivery, since your parcel won’t be held at customs for payment.
We’ll continue to keep you updated if anything changes, and we appreciate your support while these new US import rules are in place.
If you have any questions about your order, feel free to email us at info@valulavintage.co.uk or DM us on instagram @sophie.polizzi